Responsible Gaming

1. 18+ Age Restriction

ph002 operates a strict minimum age policy. Players must be at least 18 years of age to create an account, make a deposit, claim a bonus, or participate in any game or betting market on our platform. This requirement applies to all players across Bangladesh and is non-negotiable under any circumstance.

At the point of registration, players are required to confirm their age by accepting our Terms and Conditions. At the point of first withdrawal — and at any time our compliance team has reason to suspect a player may be underage — ph002 will request government-issued identity documentation such as a Bangladesh National Identity Card (NID), passport, or driving licence before processing any funds.

Any account found to have been registered by or on behalf of a person under 18 will be suspended immediately. Deposits made to that account will be returned via the original payment method after deducting any winnings derived during the period of underage access, which are voided in full. ph002 reserves the right to report suspected cases of underage gambling to the relevant authorities.

2. Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise from the inside. The following warning signs may indicate that gambling has moved from recreation to a problematic habit. If several of these descriptions feel familiar, we strongly encourage you to use ph002's self-help tools or seek external support.

• Spending more money on gambling than you originally planned, or more than you can comfortably afford to lose.
• Chasing losses by placing larger or more frequent bets in an attempt to recover previous losses.
• Thinking about gambling frequently — planning your next session while at work, school, or during family time.
• Borrowing money, selling possessions, or using funds earmarked for bills or household expenses to fund gambling.
• Feeling restless, irritable, or anxious when attempting to cut back on or stop gambling.
• Hiding or lying about the amount of time and money you spend gambling from friends or family.
• Using gambling as a way to escape stress, depression, anxiety, or personal problems rather than as entertainment.
• Neglecting personal responsibilities, relationships, work, or study because of time spent gambling.

3. Responsible Gaming Tools

ph002 provides a comprehensive suite of responsible gaming tools accessible directly from your account dashboard. These tools are designed to put you in control of your play at all times. The following table summarises what is available and how each tool works:

Tool	What It Does	Takes Effect
Deposit Limit	Caps total deposits over a daily, weekly, or monthly period to an amount you specify.	Decreases: Immediately. Increases: After 72 hours.
Session Time Limit	Sets a maximum continuous play session length; you receive a warning when the limit is reached.	Immediately upon setting.
Reality Check	Delivers on-screen reminders at set intervals showing time played and session net result.	Immediately upon setting.
Loss Limit	Prevents further wagering once net losses in a period reach a defined threshold.	Decreases: Immediately. Increases: After 72 hours.
Time-Out (Cool Off)	Temporarily suspends your account for 24 hours, 48 hours, 7 days, 30 days, or 6 months.	Immediately. Cannot be reversed during the selected period.
Self-Exclusion	Permanently closes your account and blocks re-registration for a minimum of 6 months.	Immediately. Requires formal re-application to reverse after the minimum period.

To access any of these tools, log in to your ph002 account and navigate to Account Settings — Responsible Gaming. If you are unable to locate these settings or require assistance activating a tool, please contact our support team at support at ph002.im and a team member will assist you promptly.

4. Self-Exclusion

Self-exclusion is the most comprehensive tool available for players who feel their gambling has become a serious problem and who need a firm, enforced break from the platform. ph002 takes self-exclusion requests seriously and acts on them without delay.

5. Deposit & Spending Limits

Setting a deposit limit before you begin playing — rather than after — is one of the most practical steps any player can take to ensure gambling remains within their entertainment budget. ph002 strongly encourages every player to configure a deposit limit as part of their initial account setup.

Deposit limits can be set on a daily, weekly, or monthly basis. For example, a player may set a weekly deposit limit of ৳2,000 to ensure their total gambling spend never exceeds that amount within any rolling seven-day period, regardless of which payment method (bKash, Nagad, Rocket, Upay, or card) is used.

How Limit Changes Work

• Reducing a limit: Takes effect immediately. The lower limit applies from the moment you confirm the change.
• Increasing a limit: Subject to a mandatory 72-hour cooling-off period before the higher limit becomes active. This delay is intentional and cannot be waived.
• Removing a limit: Treated the same as an increase — a 72-hour waiting period applies.

Loss limits work on a similar basis and restrict the total net loss you can sustain within a defined period. Once your loss limit threshold is reached, your account will not accept further wagers until the period resets or you submit a limit change request and the applicable waiting period has elapsed.

6. Getting Help & Support

If you believe gambling is negatively affecting your life, your finances, or your relationships, please do not hesitate to reach out. Speaking about the problem — whether to a member of our support team or to an external counselling service — is the most important first step.

ph002's customer support team is available around the clock. You can contact us at support at ph002.im with any concern related to your account, your play behaviour, or the responsible gaming tools available to you. All responsible gaming enquiries are treated with full confidentiality.

Signs It Is Time to Talk to Someone

Beyond the behavioural warning signs listed in Section 2, you should consider seeking outside support if gambling has caused you to fall behind on bills, loans, or essential expenses; if family members have expressed concern about your gambling; if you feel you cannot stop even when you want to; or if you experience strong emotional reactions (euphoria or deep distress) tied to gambling outcomes.

ph002 encourages all players in Bangladesh who feel they need professional support to speak with a trusted family member, seek guidance from a medical professional, or contact a mental health support service in their area. Our support team can help point you in the right direction if you are unsure where to start.

7. Protecting Minors

Protecting children and young people from exposure to online gambling is a responsibility ph002 takes extremely seriously. If you share a device or a household with minors, we recommend taking the following practical steps to prevent accidental or deliberate access to the ph002 platform:

• Never save your ph002 login credentials in a shared browser or on a shared device.
• Always log out of your ph002 account when stepping away from your device.
• Enable device-level parental control software that restricts access to gambling websites for any shared devices used by children.
• Ensure that your bKash, Nagad, or bank account details are not accessible to minors, as these are used to fund ph002 deposits.
• Speak to children and teenagers in your household about responsible internet use and the risks associated with gambling websites.

ph002 uses third-party age verification services to cross-reference registration data and flag potentially underage accounts. Any account flagged by our systems is suspended pending verification before any gaming activity is permitted.

8. Our Commitment

ph002 views responsible gaming not as a regulatory checkbox but as a fundamental part of our identity as a trusted platform serving players across Bangladesh. Our responsible gaming programme is reviewed and updated regularly to reflect best practices and the evolving needs of our player community.

Our team undergoes ongoing training in problem gambling awareness, and our platform is built with responsible gaming features accessible from day one of account registration — not buried in settings or available only on request. We believe that transparency, proactive tooling, and open communication are the foundations of a genuinely safer gaming environment.

ph002 commits to never using marketing tactics that target vulnerable players, exploit financial hardship, or encourage players to exceed their stated limits. Promotional communications are limited to players who have opted in and are never sent to accounts under any form of restriction or exclusion.

We review all accounts flagged by our responsible gaming monitoring systems on a case-by-case basis and may proactively reach out to players who show patterns of behaviour consistent with problem gambling — even if no formal tool activation has been requested. We do this because we genuinely care about the wellbeing of every person who plays on our platform.