Privacy Policy

1. Information We Collect

ph002 collects personal data only to the extent necessary to provide a safe, compliant, and high-quality online gaming service. The categories of data we collect are as follows:

1.1 Registration Data

When you create a ph002 account, we collect your full legal name, date of birth, residential address, email address, and mobile phone number. This information is required to verify your identity, confirm your eligibility to use the platform, and comply with our Know Your Customer (KYC) obligations.

1.2 Identity Verification Documents

To process withdrawal requests and satisfy anti-money-laundering requirements, ph002 may request copies of government-issued identity documents including your Bangladesh National Identity Card (NID), valid passport, or Bangladesh driving licence. Proof of address documents such as utility bills or bank statements may also be requested. These documents are handled with the highest level of data security and access restriction.

1.3 Financial Data

We collect transaction records including deposit amounts, withdrawal requests, payment method identifiers (such as bKash mobile numbers, Nagad account references, or masked card numbers), and transaction timestamps. ph002 does not store complete payment card numbers on its own servers; card data is handled directly by our payment processing partners in compliance with industry security standards.

1.4 Usage and Behavioural Data

During your sessions on ph002, we automatically collect data about your interactions with the platform. This includes the games you play, wager amounts and outcomes, session duration, pages visited, and features accessed. This data is used to personalise your experience, improve our product, and fulfil responsible gambling obligations.

1.5 Technical Data

We collect device and network information including your IP address, browser type and version, operating system, screen resolution, and device identifiers. This data is used for fraud prevention, security monitoring, and technical performance optimisation.

1.6 Communications Data

If you contact ph002's customer support team, we retain records of your communications including chat transcripts, email correspondence, and support ticket history. These records are used to resolve disputes, improve service quality, and maintain an audit trail of player interactions.

2. How We Use Your Data

ph002 uses the personal data we collect for the following defined purposes. We process your data only where we have a lawful basis for doing so, which in most cases is contractual necessity, legal obligation, or legitimate interest.

Purpose	Data Categories Used	Lawful Basis
Account creation and management	Registration data, identity documents	Contractual necessity
Processing deposits and withdrawals	Financial data, identity documents	Contractual necessity
Identity verification (KYC)	Identity documents, registration data	Legal obligation
Fraud prevention and security monitoring	Technical data, financial data, usage data	Legitimate interest
Responsible gambling monitoring	Usage data, financial data	Legal obligation / legitimate interest
Customer support and dispute resolution	Communications data, registration data	Contractual necessity
Marketing communications (opt-in only)	Registration data, usage data	Consent
Platform analytics and improvement	Usage data, technical data	Legitimate interest

ph002 does not use automated decision-making processes that produce legal or significantly harmful effects on players without human review. Where automated tools are used (for example, in fraud detection), any consequential action — such as account suspension — is reviewed by a member of our compliance team before being finalised.

3. Data Sharing & Disclosure

ph002 does not sell your personal data to any third party. We share your data only in the following limited and controlled circumstances:

3.1 Payment Processing Partners

To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, DBBL, Visa, Mastercard, and other accepted payment methods, ph002 shares the minimum necessary transaction data with authorised payment processors. These partners are contractually bound to process your data solely for the purpose of completing your transactions and are prohibited from using it for any other purpose.

3.2 Game Providers and Technology Partners

ph002 integrates games and services from third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others. These providers may receive aggregated or pseudonymised gameplay data for the purpose of game operation, RNG certification, and technical support. Personal identification data is not shared with game studios beyond what is technically necessary to deliver the game session.

3.3 Legal and Regulatory Disclosure

ph002 may disclose your personal data to law enforcement authorities, regulatory bodies, or courts where required to do so by applicable law, legal process, or a binding order. In such cases, ph002 will disclose only the minimum data required to satisfy the legal obligation and will endeavour to notify you of any such disclosure where legally permissible.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of ph002's business, player data may be transferred to the successor entity as part of the transaction. You will be notified of any such transfer and given the opportunity to close your account if you do not wish your data to be transferred.

4. Cookies & Tracking

ph002 uses cookies and similar tracking technologies to maintain session integrity, prevent fraud, and analyse platform performance. The types of cookies we deploy are as follows:

• Strictly Necessary Cookies: Required for the platform to function. These include session authentication cookies and security tokens. They cannot be disabled without breaking core platform functionality.
• Performance Cookies: Used to collect anonymised data about how players interact with ph002, including page load times, error rates, and navigation paths. This data is used solely to improve platform performance.
• Functional Cookies: Used to remember your preferences such as language settings, display preferences, and responsible gambling tool configurations.
• Fraud Prevention Cookies: Used to detect and prevent suspicious activity, multiple account creation, and automated bot behaviour.

ph002 does not deploy third-party advertising or behavioural tracking cookies that profile you across external websites. You may manage cookie preferences through your browser settings; however, disabling strictly necessary cookies will impair your ability to use the ph002 platform.

5. Data Retention

ph002 retains your personal data for as long as your account is active and for a defined period thereafter, as determined by our legal and regulatory obligations. The following retention schedule applies:

• Account and identity data: Retained for the duration of the account relationship and for a minimum of five years following account closure, in compliance with anti-money-laundering regulations.
• Transaction records: Retained for a minimum of five years following the date of each transaction.
• Communications and support records: Retained for three years following the resolution of the relevant query or dispute.
• Usage and behavioural data: Retained in aggregated or pseudonymised form for up to two years for analytics purposes.
• Marketing consent records: Retained until consent is withdrawn, and for one year thereafter as an audit record of the consent decision.

Following the expiry of the applicable retention period, your personal data is securely deleted or irreversibly anonymised. Data subject to an ongoing legal hold or active dispute resolution process may be retained beyond the standard retention periods until the matter is resolved.

6. Data Security

ph002 implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and ph002 servers.
• Encryption at rest for sensitive personal and financial data stored in our databases.
• Role-based access controls ensuring that ph002 personnel can only access player data relevant to their specific operational responsibilities.
• Multi-factor authentication required for all administrative access to systems handling player data.
• Regular independent security audits and penetration testing of the ph002 platform infrastructure.
• Intrusion detection and anomaly monitoring systems operating continuously across ph002 server environments.
• A documented data breach response procedure with defined notification timelines in the event of a confirmed breach affecting player data.

Despite these measures, no online platform can guarantee absolute security. You are responsible for keeping your own login credentials secure and for notifying ph002 support immediately if you suspect unauthorised access to your account. ph002 will never ask for your password via email, live chat, or any channel other than the official login page at ph002.im.

7. Your Rights

As a ph002 player, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team using the details in Section 8.

• Right of Access: You may request a copy of the personal data ph002 holds about you at any time. We will provide this within a reasonable period following identity verification.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. Minor updates such as contact details can be made directly through your account settings.
• Right to Erasure: You may request deletion of your personal data subject to our legal retention obligations. Where data must be retained for regulatory reasons, we will inform you of the applicable retention period.
• Right to Restriction of Processing: In certain circumstances, you may request that we limit the ways in which we process your data while a dispute or query is under review.
• Right to Data Portability: You may request a copy of the personal data you have provided to ph002 in a commonly used, machine-readable format for transfer to another service provider.
• Right to Withdraw Consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to Object: You may object to processing carried out on the basis of legitimate interest, including profiling for marketing purposes. ph002 will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.

All data rights requests will be acknowledged promptly and resolved within a reasonable timeframe. We may need to verify your identity before actioning any request to protect against fraudulent data access claims.

8. Contact & Data Queries

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about the way ph002 handles your personal information, please contact our Data Protection team. All enquiries are handled in English and responded to within a reasonable timeframe.

Contact: support at ph002.im

Please include your registered username and a brief description of your query or request. Our data protection team will acknowledge receipt and provide a timeline for resolution. We take all privacy concerns seriously and are committed to resolving them fairly and transparently.